SHIPPING & DELIVERY
If you have any questions email us at info@harlequinmarket.com
How We Ship:
AUSTRALIAN ORDERS: All Australian orders are shipped with Australia Post Standard Shipping - $10.00 for all orders, within Australia, including multiple purchases.
INTERNATIONAL ORDERS: International orders are shipped with Australia Post ‘Pack & Track’ or ‘Express Courier International’ depending on availability. International shipping is charged at the following rates, including multiple purchases.
New Zealand: $30 flat rate (Pack & Track)
United States/Canada: $30 flat rate (Pack & Track)
China/Hong Kong/Singapore: $30 flat rate (Pack & Track)
United Kingdom/France/Italy: $30 flat rate (Pack & Track)
Rest of Europe & Israel: $30 flat rate (Pack & Track)
Japan/Thailand: $30 flat rate (Pack & Track)
Everywhere else: $30 flat rate (Pack & Track)
TRACKING:
The Harlequin Market Customer Service Team will provide you with a tracking number via email after we send it on its way to you so you will know where your package is and when you can expect it to arrive on your doorstep.
Didn’t find the answers to your questions? If you have any questions, no matter how small, please let us know! You can write to us at info@harlequinmarket.com and we will get back to you ASAP.
What’s the Deal with Duties?
International orders can sometimes get slammed with a Customs Duty which is why, for selected countries, Harlequin Market includes the duty in the final price so you don’t have to deal with unexpected charges upon delivery (isn’t that helpful?). We call this Delivery Paid Duty or “DPD.”
See below to see if where you live applies to this:
- Austria
- Belgium
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- UK
- United States
HOW DO I RETURN MY PURCHASE?
We hope you like your Harlequin Market Item as much as we do!
We do our best to provide the most accurate descriptions and photographs of our product. Please read item descriptions and view images carefully prior to making a purchase as vintage items may have some wear.
Here’s How It Works:
We offer store credit or exchange on returned items unless the item has been grossly misrepresented, in which case a refund may be granted. Store credit is valid for 6 months from issue date.
RETURN POLICY:
We do not offer refunds and do not allow returns under any circumstances.
We also do not refund deposits made when the buyer decides to cancel on a layby.
As soon as your parcel leaves Australia, we are not liable for it. In any case that something goes wrong when the parcel has left us, we will try our very best to assist you on our end and cooperate as much as we can.
Please contact info@harlequinmarket.com for all return enquiries.
RETURN SHIPPING:
We were happy to ship your Harlequin Market purchase as our gift to you, but you will need to cover the shipping cost if you decide to return your Harlequin Market item. We suggest using Express Post, Registered Pos,t DHL, FedEx, UPS, or the trusted carrier service you prefer.
If you live in the rest of the world:
You will need to cover the cost of shipping your Harlequin Market purchase back to us if you decide not to keep it. We suggest using DHL, FedEx, UPS or the trusted carrier service you prefer.
PAYMENT
You can pay in 3 different ways:
- Credit Card: We accept Visa, Mastercard and American Express.
- Paypal
- Bank Transfer (Contact us via email – info@harlequinmarket.com to arrange bank transfer)
TROUBLESHOOTING
I’m having issues with your website. What do I do?
Please call or email us, or use our live chat during business hours and we will be happy to help get to the bottom of any issues for you.
For the best shopping experience, we recommend using Google Chrome, Apple Safari or Mozilla Firefox. Many websites are no longer designed to cater to browsers such as Internet Explorer. Any screenshots you can take of error messages help us a great deal!
How do I know if my order has gone through?
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk or spam folder
I think I made a mistake on my order. Can I update my delivery information?
Please contact us ASAP and we’ll see if we can